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  • Marketing products
    • Marketing products
    • Flyers & Leaflets
      • Flyers & Leaflets
      • Flyers & Leaflets, double-sidedBest sellers
        • Flyers & Leaflets, double-sided
        • A4
        • A5
        • A6
        • DL
        • Custom size
        • All formats
      • Flyers & Leaflets, single-sided
        • Flyers & Leaflets, single-sided
        • A4
        • A5
        • A6
        • DL
        • All formats
      • Flyers & Leaflets eco/natural paper, double-sided
        • Flyers & Leaflets eco/natural paper, double-sided
        • A4
        • A5
        • A6
        • DL
        • All formats
      • Flyers & Leaflets eco/natural paper, single-sided
        • Flyers & Leaflets eco/natural paper, single-sided
        • A4
        • A5
        • A6
        • DL
        • All formats
      • Flyers & Leaflets - same-day print 12 noon (CET)
      • Flyers & Leaflets with finish
        • Flyers & Leaflets with finish
        • All-over finish
        • Spot finish
      • Flyers & Leaflets (multi-packs)
      • Certificates
      • Bookmark
      • Coupons
      • Inserts exclusive
    • Folded Leaflets
      • Folded Leaflets
      • Folded leafletsBest sellers
        • Folded leaflets
        • Portrait A4
        • Portrait A5
        • Portrait A6
        • Portrait DL
        • Portrait 1/3 A3
        • All formats
      • Folded leaflets eco/natural paper
        • Folded leaflets eco/natural paper
        • Portrait A4
        • Portrait A5
        • Portrait A6
        • Portrait DL
        • Portrait 1/3 A3
        • All formats
      • Folded leaflets - same-day print 12 noon (CET)
        • Folded leaflets - same-day print 12 noon (CET)
        • A4
        • A5
        • A6
        • DL
        • All formats
      • Folded leaflets UV-coated
      • Perforated folded leaflets
    • Posters
      • Posters
      • PostersBest sellers
        • Posters
        • A1
        • A2
        • A3
        • B1
        • Custom size
        • All formats
      • Posters/Plots (short runs)
        • Posters/Plots (short runs)
        • A0
        • A1
        • A2
        • A3
        • 70 x 100 cm
        • All formats
      • Neon posters
        • Neon posters
        • A0
        • A1
        • A2
        • A3
        • B2
      • Weather-proof posters
        • Weather-proof posters
        • A0
        • A1
        • A1 double
      • Posters UV-finished
      • Printed sheets
      • Fabric posters
    • Brochures
      • Brochures
      • Brochures, saddle-stitched
        • Brochures, saddle-stitched
        • A4
        • A5
        • A6
        • DL
        • A4-Square
        • All formats
      • Brochures, same-day print
        • Brochures, same-day print
        • A4
        • A5
        • A6
        • DL
      • Brochures (short runs)
        • Brochures (short runs)
        • A4
        • A5
        • DL
        • Art Size
      • Brochure, gummed mount
        • Brochure, gummed mount
        • A4
        • A5
        • A6
        • DL
        • A4-Square
        • All formats
      • Spiral booklet
        • Spiral booklet
        • A4
        • A5
        • A6
        • DL
        • A4-Square
        • A5-Square
      • Brochures (web offset)
      • Brochure, gummed mount (web)
      • Newspaper printing (web)
    • Catalogues
      • Catalogues
      • Catalogues, adhesive-bound
        • Catalogues, adhesive-bound
        • A4
        • A5
        • A6
        • A4-Square
        • A5-Square
        • All formats
      • Budget cataloguesNEW
        • Budget catalogues
        • A4
        • A5
      • Catalogues (short runs)
        • Catalogues (short runs)
        • A4
        • A5
    • Folders/Binders
      • Folders/Binders
      • Folders with flaps
      • Folders without flaps
      • Folders with glued flaps
      • Folders with business card slits
      • Folders with pen holder
      • Folders with tuck tab flaps
      • Premium folders with add. accessories
      • Binders
    • Cards
      • Cards
      • Postcards
        • Postcards
        • Standard
        • Exclusive
        • Eco/natural paper
        • Spot finish
        • Multi-packs
        • Christmas postcards
      • Folded cards
        • Folded cards
        • Standard
        • Exclusive
        • Eco/natural paper
        • Folded christmas cards
      • Greeting cards
      • Thank you cards
      • Invitation cards
      • Autograph cards
      • Menus
      • Plastic cards
    • Stickers
      • Stickers
      • Promotional stickers
        • Promotional stickers
        • Custom size
        • Round Ø 95 mm
        • A8
        • A7
        • A6
        • A5
        • All formats
      • White print stickers
      • Neon stickers
        • Neon stickers
        • A8
        • A7
        • A6
        • A5
        • A8-Square
        • All formats
      • Vegan stickersNEW
        • Vegan stickers
        • A8
        • A7
        • A6
        • Round Ø 45 mm
        • 50 x 50 mm
        • All formats
      • 3D Stickers
      • Address stickers
      • Stickers (electrostatic)
        • Stickers (electrostatic)
        • A6
        • A5
        • A5-Square
        • Round Ø 210 mm
        • Round Ø 95 mm
        • All formats
      • Stickers, double-sided
        • Stickers, double-sided
        • A8
        • A7
        • A6
        • A5
        • A8-Square
        • All formats
      • Floor stickers
        • Floor stickers
        • A0
        • A1
        • A2
        • A3
        • B1
        • All formats
      • Adhesive film
        • Adhesive film
        • Custom size
        • A0
        • A1
        • A2
        • A3
        • All formats
    • Labels on rolls
      • Labels on rolls
      • Self-adhesive labels
        • Self-adhesive labels
        • Custom size
        • Round Ø 50 mm
        • Round Ø 30 mm
        • Round Ø 40 mm
        • 40 x 60 mm
        • All formats
      • White print labels,
      • Self-adhesive neon labels
        • Self-adhesive neon labels
        • Custom size
        • A8
        • A7
        • A6
        • A5
        • Round Ø 30 mm
        • Round Ø 40 mm
        • Round Ø 50 mm
        • Round Ø 60 mm
        • All formats
      • Bottle labels
      • Packaging labels
      • Wine bottle labels
    • Event tickets
      • Event tickets
      • Event tickets
        • Event tickets
        • A7
        • A6
        • DL
        • All formats
      • Event tickets (security paper)
        • Event tickets (security paper)
        • A7
        • A6
        • DL
        • All formats
      • Event tickets (black-light ink)
        • Event tickets (black-light ink)
        • A7
        • A6
        • DL
        • All formats
    • Hardcover books
      • Hardcover books
      • Hardcover books with four-colour inner pages
        • Hardcover books with four-colour inner pages
        • A5
        • A4
        • A4-Square
        • 17 x 24 cm
      • Hardcover books with monochrome inner pages
        • Hardcover books with monochrome inner pages
        • A5
        • A4
        • A4-Square
        • 17 x 24 cm
    The advertising classic:<br>A6 flyers printed on both sides
    The advertising classic:
    A6 flyers printed on both sides
    Best priceDiscover deal
  • Office supplies
    • Office supplies
    • Letterheads
      • Letterheads
      • LetterheadsBest sellers
        • Letterheads
        • CMYK four-colour print
        • Special colours
      • Letterheads - same-day print 12 noon (CET)
        • Letterheads - same-day print 12 noon (CET)
        • A4
        • A5
      • Premium letterheads
        • Premium letterheads
        • A4
        • A5
        • DL
      • NCR pads
        • NCR pads
        • 4/0 colour printing
        • 4/1 colour printing
    • Envelopes
      • Envelopes
      • EnvelopesBest sellers
        • Envelopes
        • CMYK four-colour print
        • Special colours
      • Envelopes for mechanical insertion
        • Envelopes for mechanical insertion
        • CMYK four-colour print
        • Special colours
      • Mailers
        • Mailers
        • CMYK four-colour print
        • Special colours
      • Cardboard mailers
        • Cardboard mailers
        • B4
        • B5
    • Business cards
      • Business cards
      • Business cardsBest sellers
        • Business cards
        • Double-sided 85 x 55 mm
        • Double-sided 90 x 50 mm
        • Double-sided 55 x 55 mm
        • Single-sided 85 x 55 mm
        • Single-sided 90 x 50 mm
        • Single-sided 55 x 55 mm
      • Business cards eco/natural paper
        • Business cards eco/natural paper
        • Double-sided 85 x 55 mm
        • Double-sided 90 x 50 mm
        • Single-sided 85 x 55 mm
        • Single-sided 90 x 50 mm
      • Exclusive business cards
        • Exclusive business cards
        • Double-sided 85 x 55 mm
        • Double-sided 90 x 50 mm
        • Single-sided 85 x 55 mm
        • Single-sided 90 x 50 mm
      • Business cards with spot finish
        • Business cards with spot finish
        • Spot UV varnish
        • Spot relief varnish
        • Spot hot foil stamping
      • Multi-pack business cards
        • Multi-pack business cards
        • Double-sided 85 x 55 mm
        • Double-sided 90 x 50 mm
        • Single-sided 85 x 55 mm
        • Single-sided 90 x 50 mm
      • Multiloft business cards
        • Multiloft business cards
        • Double-sided 85 x 55 mm
        • Double-sided 90 x 50 mm
        • Single-sided 85 x 55 mm
        • Single-sided 90 x 50 mm
      • Folded business cards
        • Folded business cards
        • Portrait 55 x 85 mm
        • Portrait 50 x 90 mm
        • Landscape 85 x 55 mm
        • Landscape 90 x 50 mm
      • Plastic cards
        • Plastic cards
        • Classic
        • With signature field
        • With magnetic strip
        • With signature field and magnetic strip
    • Notepads
      • Notepads
      • Perfect bound notepads
        single-sided
        • Perfect bound notepads
          single-sided
        • A4
        • A5
        • A6
        • A7
        • All formats
      • Perfect bound notepads
        double-sided
        • Perfect bound notepads
          double-sided
        • A4
        • A5
        • A6
        • A7
        • All formats
      • Notepads with cover
        • Notepads with cover
        • A4
        • A5
      • Spiral bound notepads
        • Spiral bound notepads
        • A4
        • A5
        • DL
        • A4-Square
        • A5-Square
      • NCR pads
        • NCR pads
        • 4/0 colour printing
        • 4/1 colour printing
    • Calendars
      • Calendars
      • Wall planners
        • Wall planners
        • A3
        • A2
        • A1
        • A0
        • B2
        • B1
      • Yearly planners
        • Yearly planners
        • A6
        • A5
        • A4
        • A3
      • Pocket calendars (4/4)
        • Pocket calendars (4/4)
        • 85 x 55 mm
        • 90 x 50 mm
        • 86 x 54 mm
      • Multi-page desktop calendars
        • Multi-page desktop calendars
        • A6
        • A5
        • DL
        • A5-Square
        • A4-Half
        • A3-Half
      • Multi-page wall calendars
        • Multi-page wall calendars
        • Wire-o
        • Adhesive binding
    • Safety products
      • Safety products
      • Face masks
      • Face shields
      • Disposable paper masks
      • Acrylic sneeze guards
      • Safe distance stickers
      • Mobile partition screens
    • Stamps
      • Stamps
      • Trodat stamp self-inking prof.
        • Trodat stamp self-inking prof.
        • Type 5203
        • Type 5204
        • Type 5206
        • Type 5274
        • Type 5215
        • Stamp Plate 5203
        • Stamp Plate 5204
        • Stamp Plate 5206
        • Stamp Plate 5274
        • Stamp Plate 5215
      • Trodat self-inking printy
        • Trodat self-inking printy
        • Type 4910
        • Type 4911
        • Type 4912
        • Type 4913
        • Type 4927
        • Type 46025
        • Type 4642
        • All sizes
      • Wooden stamps
        • Wooden stamps
        • 50 x 6 mm
        • 35 x 8 mm
        • 60 x 10 mm
        • 75 x 15 mm
        • 60 x 30 mm
        • Ø 30 mm
        • Ø 50 mm
        • All sizes
    • Notebooks
      • Notebooks
      • Notebooks
        • Notebooks
        • A5
        • A4
      • Premium notebooks
        • Premium notebooks
        • A5
        • A4
      • Soft cover notebooks
    • Sticky notes
      • Sticky notes
      • Sticky note pads
        • Sticky note pads
        • 50 x 72 mm
        • 72 x 100 mm
        • 72 x 125 mm
        • 72 x 50 mm
        • 100 x 72 mm
        • 125 x 72 mm
        • 72 x 72 mm
      • Sticky notes with soft cover
        • Sticky notes with soft cover
        • 72 x 100 mm
        • 100 x 72 mm
        • 72 x 72 mm
      • Sticky notes die-cut
        • Sticky notes die-cut
        • Motive „Circle“
        • Motive „Thumbs up“
        • Motive „Heart“
        • Motive „Speech balloon“
        • Motive „Delivery van“
      • Sets of sticky notes
      • Page markers with cover
    • Desk pads
      • Desk pads
      • A3
      • A2
      • 485 x 335 mm
    • Other office supplies
    Equipped professionally with<br>classic business cards, 85 x 55 mm
    Equipped professionally with
    classic business cards, 85 x 55 mm
    Best priceDiscover deal
  • Trade show & advertising
    • Trade show & advertising
    • Roller banners
      • Roller banners
      • Roller banners economyHot deal
        • Roller banners economy
        • 85 x 200 cm
        • 100 x 200 cm
      • Roller banners standardBest sellers
        • Roller banners standard
        • 85 x 200 cm
        • 100 x 200 cm
      • Roller banners exclusive
        • Roller banners exclusive
        • 85 x 215 cm
        • 100 x 215 cm
      • XXL roller banners
        • XXL roller banners
        • 200 x 200 cm
        • 200 x 220 cm
        • 200 x 250 cm
        • 200 x 300 cm
      • Outdoor roller banners
      • Double-sided roller banners
      • Clear roller banners
        • Clear roller banners
        • 85 x 200 cm
        • 100 x 200 cm
      • X-banners standard
        • X-banners standard
        • 60 x 160 cm
        • 80 x 200 cm
      • X-banners exclusive
        • X-banners exclusive
        • 60 x 180 cm
        • 80 x 200 cm
        • 140 x 250 cm
      • L-banners
      • Roller banner reprints
      • Stretch fabric banners
        • Stretch fabric banners
        • Single-sided print 100 x 200 cm
        • Single-sided print 85 x 200 cm
        • Single-sided print 80 x 200 cm
        • Double-sided print 100 x 200 cm
        • Double-sided print 85 x 200 cm
        • Double-sided print 80 x 200 cm
        • All formats
    • Exhibition displays
      • Exhibition displays
      • Folding displays
      • Pop-up displays
      • Stretch fabric displays
      • Stretch fabric banners
    • Pop up counter
      • Pop up counter
      • Folding fabric counter
      • Exhibition counter
    • Tarpaulins/Banners
      • Tarpaulins/Banners
      • Tarpaulins, 4/0 colours
      • Tarpaulins, 4/4 colours
      • Scaffold banners
    • Boards/Signs
      • Boards/Signs
      • Aluminium composite boards
      • Rigid foam boards
      • Flexible foam boards
      • Acrylic glass sheets
      • Corrugated plastic sheets
      • Corrugated plastic sheets (large print runs)
    • Flags
      • Flags
      • Flags (custom size)
      • Flags for flag poles
      • Beachflags
        • Beachflags
        • Drop flags
        • Square flags
        • Wing flags
      • Giantpole
      • Window flags
    • Pop-up tower
      • Pop-up tower
      • Pop-up tower (system)
      • Pop-up tower (reprint)
    • Stand-up displays
    • Covers
      • Covers
      • Beer table covers
      • Beer bench covers
    • Stretcher frame
      • Stretcher frame
      • A4
      • A3
      • A2
      • A1
      • 50 x 50 cm
      • 60 x 60 cm
      • 60 x 80 cm
      • 70 x 100 cm
      • 80 x 100 cm
    • Pavement signs
      • Pavement signs
      • Standard
      • Exclusive
      • Standard (reprint)
      • Exclusive (reprint)
    • Photo wallpaper
      • Photo wallpaper
      • Custom size
      • 72 x 270 cm
      • 144 x 270 cm
      • 216 x 270 cm
      • 288 x 270 cm
      • 360 x 270 cm
      • 72 x 380 cm
      • 144 x 380 cm
      • 216 x 380 cm
      • 288 x 380 cm
      • 360 x 380 cm
    • Magnetic signs
      • Magnetic signs
      • Custom size
      • 50 x 30 cm
    For small budgets:<br>Roller banner economy, 85 x 200 cm
    For small budgets:
    Roller banner economy, 85 x 200 cm
    Best priceDiscover deal
  • Promotional items
    • Promotional items
    • Office
      • Office
      • Pens & pencils
        • Pens & pencils
        • Promotional pens
        • Metal pens
        • Eco-friendly pens
        • Premium ball pens
        • Senator
        • Stylus pens
        • Highlighters
        • Pencils & coloured pencils
        • Pen & pencil sets
        • Premium pen sets
      • Notebooks & pads
      • Portfolios
      • Desk accessories
      • Calculators
    • Home
      • Home
      • CupsBest sellers
      • Mugs
      • Water bottles & glassware
      • Cooking & baking
      • Presses & grinders
      • Cutlery
      • Cutting boards
      • Bottle openers
      • Wall clocks & decoration
      • Spa & care
      • Ice packs
    • Recreation & outdoors
      • Recreation & outdoors
      • Travel mugs & thermos flasks
      • Umbrellas & raincoats
      • Deck chairs
      • Beach
      • Sunglasses
      • Grills & camping
      • Picnic
      • Travel accessories
      • Games
      • Keyrings
      • Lanyards
      • Soap bubbles
      • Balloons
    • Premium promotional items
      • Premium promotional items
      • Premium travel items
      • Premium ball pens
        • Premium ball pens
        • Senator
        • Ferraghini
        • Mark Twain
      • Premium pen sets
    • Bags
      • Bags
      • Canvas bagsBest sellers
        • Canvas bags
        • Spot colour
        • Digital print
      • Gift bags
      • Travel bags
      • Premium travel items
      • Wallets & cases
      • Drawstring bags & gym bags
        • Drawstring bags & gym bags
        • Spot colour
        • Digital print
      • Briefcases
      • Shoulder bags
      • Shopping bags & baskets
      • Backpacks
      • Insulated bags
    • Tools & equipment
      • Tools & equipment
      • Power banks
      • USB sticks
      • Mobile phone accessories
      • Headphones & speakers
      • Selfie sticks
      • Pocket knives & multi-tools
      • Tape measures
      • Bike & car accessories
      • Lamps & lights
      • VR headsets
    • Sweets
      • Sweets
      • Fruit gums
      • Mini chocolate bars
      • Fruit drops
      • Mints in tins
      • Mints in plastic dispensers
      • Mints in cardboard boxes
      • Dextrose
      • Sugar sachets
    • Biscuits
      • Biscuits
      • Amaretti cookies
      • Cantucci biscuits
      • Florentine biscuits
      • Bahlsen chocolate chip biscuits
      • Bahlsen mini sandwich biscuits
    • Cleaning cloths & pads
      • Cleaning cloths & pads
      • Lens cleaning cloths
      • Car wash sponges
      • Business cards with cleaning function
      • 3-in-1 notebook pads
      • 4-in-1 microfiber mouse pads
      • Mobile phone cleaners
    • Buttons & magnets
      • Buttons & magnets
      • Pinback buttons
      • Fridge magnets
      • Button bottle openers
      • Mirror buttons
      • Magnet stickers
    • Christmas
    • All promotional items
    Stylish „Moscow“ ball pens<br>in various colours.
    Stylish „Moscow“ ball pens
    in various colours.
    Best priceDiscover deal
  • Clothing & textiles
    • Clothing & textiles
    • T-shirts
      • T-shirts
      • Women
      • Men
      • Kids
    • Polo shirts
      • Polo shirts
      • Women
      • Men
      • Kids
    • Hoodies
      • Hoodies
      • Men
      • Kids
    • Jackets
      • Jackets
      • Women
      • Men
      • Kids
    • Sweatshirts
      • Sweatshirts
      • Men
    • Dress shirts
    • Blouses
    • Tank tops
    • Sportswear
      • Sportswear
      • Women
      • Men
      • Kids
    • Team kits
    • Kids' team kits
    • Organic cotton clothing
      • Organic cotton clothing
      • T-shirts
      • Polo shirts
      • Hoodies
      • Sweatshirts
    • Face masks
    • Hats & caps
    • Bathrobes & towels
    • Blankets
    • Cotton apron
    Screen stars: Classic men's t-shirts<br>from Fruit of the Loom
    Screen stars: Classic men's t-shirts
    from Fruit of the Loom
    Best priceDiscover deal
  • Packaging
    • Packaging
    • Custom packaging (printed)
      • Custom packaging (printed)
      • Tuck-top boxes

        • Tuck-top boxes
        • Straight tuck ends
        • Reverse tuck ends
        • Auto bottom
        • Safety hook
        • 1-2-3 bottom
      • Hinged lid boxes
      • Pillow boxes
      • Gable boxes with 1-2-3 bottom
      • Five panel hangers
      • Handle boxes with 1-2-3 bottom
      • Paper brief cases
      • Sleeves
    • Custom packaging (unprinted)
      • Custom packaging (unprinted)
      • Tuck-top boxes

        • Tuck-top boxes
        • Straight tuck ends
        • Reverse tuck ends
        • Auto bottom
        • Safety hook
        • 1-2-3 bottom
      • Hinged lid boxes
      • Pillow boxes
      • Gable boxes with 1-2-3 bottom
      • Five panel hangers
      • Handle boxes with 1-2-3 bottom
      • Paper brief cases
      • Sleeves
    • Standard packaging
      • Standard packaging
      • Pillow boxes
      • Bottle boxes
      • Tuck top boxes
      • Boxes with lid
    • Food packaging
      • Food packaging
      • Burger boxes
      • Popcorn boxes
      • Cone bags
      • French fries boxes
      • Lunch boxes with handle
      • Snack boxes
      • Snack trays
      • Gift boxes
      • Food sleeves
    • Wrapping paper
    Tailor-made to your products:<br>Printed folding boxes
    Tailor-made to your products:
    Printed folding boxes
    Best priceDiscover deal
  • Branches and services
    • Branches and services
    • Services

      • Services
      • Design online

        • Design online
        • Flyers & leaflets
        • Folded leaflets
        • Postcards
        • Folded cards
        • Adress labels
        • Letterheads
        • Business cards
        • Notepads
        • Calendars
        • Stamps
        • Roller banners
        • Desk pads
        • Boards/signs
      • Product samples

        • Product samples
        • Paper samples
        • Sample box
    • Events
      • Events
      • Flyers & leaflets
      • Folded leaflets
      • Posters
      • Roller banners
      • Folding displays
      • Pop up counter
      • Wristbands for events
      • Event tickets
      • Certificates
      • Balloons
      • Floor stickers
    • Election campaign advertising
      • Election campaign advertising
      • Advertising posters
      • Flyers & leaflets
      • Folded leaflets
      • Brochures
      • Flags
      • Advertising tarpaulins
      • Roller banners
      • Pop up counter
      • Folding displays
      • Pavement signs
      • Stickers
    • Catering & Hospitality
      • Catering & Hospitality
      • Menus
      • Food packagingsNEW
        • Food packagings
        • Burger boxes
        • Popcorn boxes
        • Cone bags
        • French fries boxes
        • Lunch boxes with handle
        • Snack boxes
        • Snack trays
        • Gift boxes
        • Food sleeves
      • NapkinsNEW
      • Cutlery pouchesNEW
      • Placemats
      • Table talkers
      • Pull-out card sleeves
      • Card holders with pocket
      • Beer mat
      • Cardboard cups
      • Pavement signs
      • Bottle tags
      • Bottle collars
      • Door hangers
      • NCR pads
      • Cotton apron
    • Corporate solutions

      • Corporate solutions
      • Corporate Designer: Your tool for an efficient printing workflow
    Showcase your offering:<br> With folded A5 menus.
    Showcase your offering:
    With folded A5 menus.
    Best priceDiscover deal
  • Help
    • Help
    • Support centre
      • Support centre
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      Our carriers have notified us that shipments to the UK will be delayed due to customs issues. We will do everything in our power to resolve the situation and make sure your orders arrive as soon as possible.

FAQ

Find answers to your questions regarding important topics such as ordering, artwork creation, payment, shipping and your customer account.
Start page Support centre FAQ
TOP 3
  • How do I calculate the delivery time?
  • How do I order in the online shop?
  • Where can I see the status of my order?
Ordering
  • Are there any templates I can use?
  • Can I change my order afterwards?
  • Can I change my print files afterwards?
  • Can I design products directly online?
  • Can I inquire about products outside the product range offered?
  • Can I order different quantities than offered in the online shop?
  • Can I order several products at the same time?
  • Can I request a colour proof and/or control sample?
  • Can I speed up my order afterwards?
  • Can you send me some product samples?
  • Do I get a discount if I place a very large order?
  • Do you offer carbon neutral printing?
  • Do you sell more print products than offered in the online shop?
  • How can I cancel my order?
  • How can I make sure that my order arrives on the desired date?
  • How can I order a specimen copy?
  • How can I submit my print files?
  • How do I order in the online shop?
  • How do I request an individual offer?
  • I need a written offer. What should I do?
  • I need my print products as quickly as possible. What do I have to do?
  • I want to order the same print product again – is this possible?
  • Until when do I have to upload my print files for the "Same-day print" option?
  • What happens if I did not upload my print files in time?
  • What should I enter in the "Reference text" field?
  • Where can I see the status of my order?
  • Where do I find the GTC?
Print files
  • Can I change my print files afterwards?
  • Can I exchange my print files?
  • Can I upload a multiple-page PDF?
  • Converting JPEG, TIF and the like to vector graphics
  • Do I get an approval PDF?
  • Do you check my print files before printing?
  • Do you design print products for me?
  • For how long will my print files be stored?
  • Four colours are not enough - I want a multi-coloured print product. What should I do?
  • How can I have my print product printed on both sides?
  • How can I upload my print files?
  • How do I create UV colour?
  • How do I create a spot colour?
  • How do I create my logo for promotional products in gold or silver?
  • How do I create my logo for promotional products in white ink?
  • How do I create relief varnish?
  • How do I design the brochure cover correctly?
  • How do I design the catalogue cover correctly?
  • How do I determine the creep for brochures?
  • How do I determine the spine width for books?
  • How do I determine the spine width for catalogues?
  • How does the Online Design tool work?
  • How to create UV coating
  • How to create silver finish
  • How to set up spot finish in my artwork files
  • I have problems loading the website. What should I do?
  • My upload does not work, what can I do?
  • The format of my product of choice is specified as portrait format. Do you print landscape format ...
  • To whom can I send my print files?
  • Vector graphics are mandatory for my product. What does this mean exactly?
  • What are cutting tolerances?
  • What are fold lines?
  • What are transparencies?
  • What do I have to observe in terms of fonts?
  • What do I have to observe in terms of lines?
  • What do you check in the artwork check?
  • What does "imposing" mean?
  • What does 1/0 colour, 2/1 colour or 4/4 colour mean?
  • What is a preview file?
  • What is bleed?
  • What is the difference between colour representation in RGB and CMYK?
  • What is the maximum colour application?
  • What is the minimum colour application?
  • What should be the minimum resolution of my data?
  • Which data requirements do I have to observe?
  • Which file formats can I submit?
  • Which safety margin do I need to observe?
  • Which settings do I use for an ideal print PDF?
  • Why do the colours on my print product look different from what they look on the screen?
  • Why should I create my print files in CMYK?
Payment & invoicing
  • Are there any delays when payment is effected via advance payment?
  • Can I have an invoice changed?
  • Can I receive my order without VAT?
  • Can my delivery address differ from my billing address?
  • Can the invoice recipient differ from the recipient of the delivery?
  • Do you grant discounts?
  • How and when will I receive my invoice?
  • How can I get another copy of my invoice?
  • How do I get my money back after a cancellation?
  • I have chosen "credit card" payment. What do I need to pay attention to?
  • I have indicated a valid VAT registration number. Can you deliver all over the world?
  • I want to change my invoice address. How do I do this?
  • The invoice shows only one page although I have uploaded several pages?!
  • Where and how can I redeem my voucher?
  • Which payment options do you offer?
  • Will my credit card be charged right after ordering?
  • Your system does not accept my VAT registration number. What can I do?
Shipping & delivery
  • Can I change subsequently whether my order will be delivered in 30 kg or 15 kg parcels?
  • Can I change the delivery address afterwards?
  • Can I change the shipping type afterwards?
  • Can I distribute my order among several delivery addresses?
  • Can I have my order delivered to a different address than my own?
  • Can I have my order delivered to an automated parcel deposit and collection station or a parcel sho...
  • Can I pick up my order with you?
  • Can I specify a delivery address which differs from my invoice address?
  • Do I have to have my order delivered to my invoice address?
  • Do you forward my order by shipping agent or parcel service provider?
  • Do you forward my order by shipping agent?
  • Do you offer environmentally-friendly-shipping?
  • How do I calculate the delivery time?
  • How is my order being shipped?
  • How much are the shipping costs?
  • I have placed several orders. Will they be shipped together?
  • I would like to receive my order sooner. Is this possible?
  • Is Saturday delivery possible?
  • Is white label shipping possible?
  • Package tracking does not work. What should I do?
  • Subsequent change of the 15 kg option
  • To which countries can I have deliveries effected?
  • What can I do if I am not there on the specified delivery date?
  • What happens with my order if I am absent during delivery?
  • What is the delivery status of my order?
  • What is the weight of my order?
  • Why is my delivery not there yet?
Complaint
  • Can I change the product configuration in case of a reprint?
  • Do I have to submit samples or photos to support my complaint?
  • How can I submit a complaint for my order?
  • How long does the reprint take?
  • How will my complaint be settled?
  • How will you process my complaint as quickly as possible?
  • My delivery is defective. Can I place a new order?
  • The delivered quantity was smaller than ordered. What should I do?
  • When will my complaint be processed?
Customer account
  • Can I use multiple credit cards?
  • How can I cancel my order?
  • How can I change my delivery address?
  • How can I change my e-mail address?
  • How can I change my invoice address?
  • How can I change my password?
  • How can I check my credit balance?
  • How can I create a new account?
  • How can I delete my customer account?
  • How can I use my credit?
  • I can no longer log in! What could be the reason?
  • I forgot my password. Now what?
  • I want to subscribe to the newsletter. What do I have to do?
  • I want to unsubscribe from the newsletter. What do I have to do?
  • Where can I see the status of my order?
The company
  • Does Onlineprinters promote environmental protection?
  • How can I contact Onlineprinters?
  • Is Onlineprinters certified?
  • What are the banking details of Onlineprinters?
  • What are the business hours of the customer centre?
  • What is the address of Onlineprinters?
  • Where do I find the GTC of Onlineprinters?
  • Where do I find the legal notice of Onlineprinters?
  • Will Onlineprinters sponsor my event?
Products
  • How do I set up the "XXL" roller banner display?
  • How do I set up the "premium" pavement sign?
  • How do I set up the "standard" X banner?
  • How do I set up the L banner?
  • How do I set up the curved pop-up display?
  • How do I set up the curved stretch fabric display?
  • How do I set up the folding fabric counter?
  • How do I set up the folding fabric display?
  • How do I set up the giant pole system?
  • How do I set up the pop-up tower?
  • How do I set up the roller banner display "Economy"?
  • How do I set up the roller banner display "Premium"?
  • How do I set up the roller banner display "Standard"?
  • How do I set up the size S beach flag?
  • How do I set up the straight stretch fabric display?
  • How do I set up the wing flag?
design online
  • Are the products in the Online Design Tool more expensive?
  • Can I design products directly online?
  • Can I use my own logos and graphics in the online design tool?
  • Can we use our corporate colours and fonts in the Online Design Tool?
  • Do I need special programs or tools to use the Online Design Tool?
  • Does the Online Design Tool work with all browsers?
  • Does the tool provide design images or do I have to upload them?
  • How does the Online Design tool work?
  • How much does it cost to use the Online Design Tool?
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